Roadside Assistance Center - AVoIP with RS232 Enablement, Customizing an Environmental Control System

Have you been to a roadside assistance office? When your car gets stuck on a road, you call for help and a tow truck is coming over to take care of your vehicle. This is what a roadside assistance center is all about. Now, let's go through how A/V professionals helped the assistance center build a user-friendly A/V system.

‍

Stay Alerted at All Times

The center provides 24/7 customer service. The director of the center monitors the traffic and watches real-time TV news to take necessary actions, such as assigning agents to handle car accidents and vehicles.

The news showing on the TV wall, and helping all agents to take responsive actions for emergencies.

‍

A/V Requirement of the Center

In the center, every agent has one PC and two HDMI monitors showing two different videos. Both videos can be projected on a TV wall, providing real-time situations and dealing with customer issues.

‍

Installation Diagram

All PCs are behind the office and each PC connects a transmitter (HKM02BR-4K) and a receiver (HKM02BR-4K) to convert an HDMI signal to IP. Since the HKM02B-4K is an AVoIP system, it requires network switch(s) to enable multi-cast, allowing the system to route multiple HDMI sources to multiple displays.

‍

Complete Resources to Create More Values

The system integrator uses SC&T's AVoIP product to integrate the environmental control system through the RS232 command as described in the user manual of the product. The integration allows the agent in the center to use a 7-inch touch panel to intuitively switch videos and change different video wall layouts. Now, let's take a look at what the 7-inch panel can do.

‍

Integration of Environmental Control System

People don't like complicated things but the advanced functions typically require a complicated configuration/ installation. This is why system integrators are so valuable. They need to create easy-to-use and intuitive user interfaces for their clients. In this case, the system integrator brings the video switching function into the environmental control system, allowing users can only use a small touch panel to control the whole A/V system.

‍

Maximize Our Partners' Interests with 20-year Experience

We have partners around the globe and have a strong willingness to share our knowledge to help them stand out in their markets. As an equipment manufacturer, we also have the ability to maximize the value for our partners. Since we have an experienced technical team creating technologies for real people, we can provide customization services for system integrators to satisfy their clients.

‍

Partner for the Project

SC&T provides not only great products but detailed instructions on how to use them. After a couple of technical support from them, we were able to get familiar with SC&T's AVoIP system and include the system in a lot of our projects. With the product, we also save a huge amount of time on installation and maximize the value of customization. We greatly recommend the AVoIP system which is very suitable for professional system integrators.

‍